Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

Items must meet the following conditions to be eligible for return:

Item is in the same condition as received: unworn, unused, with tags attached, and in original packaging
Receipt or proof of purchase is required

How to Initiate a Return

Contact us via email: info@optionsdesigns.com
Provide your order number and reason for return
Once your return is approved, we will provide return instructions and shipping address

Note: Items sent back without prior return request will not be accepted.

Return Method & Fees

Item	Details
Return method	By mail
Restocking fee	None
Refund processing time	Within 10 working days after we receive and inspect the returned item
Return shipping cost	Customer is responsible unless the item is defective, damaged, or incorrect

Exchanges

We understand that finding the perfect fit and style is important when shopping for clothing online. That's why we offer a 30-day exchange policy to ensure you get the right size, color, or style.

Exchange Eligibility

Items must meet the following conditions to be eligible for exchange:

Item condition: Same as received — unworn, unwashed, with all original tags attached
Original packaging: Item must be in original or suitable packaging
Proof of purchase: Receipt or order confirmation required

Common Exchange Reasons for Clothing

Reason	Eligible	Notes
Size doesn't fit	Yes	Exchange for your correct size
Color differs from photos	Yes	Subject to availability
Received wrong item	Yes	We cover return shipping
Defective or damaged	Yes	We cover return shipping
Changed mind on style	Yes	Exchange for different style/color
Slight fabric texture difference	Case-by-case	Please contact us for assessment

How to Initiate an Exchange

Contact us — Within 30 days of receiving your item
Send email to info@optionsdesigns.com with your order number and desired exchange item
Wait for approval — Once approved, we will provide exchange instructions and guidance

Color and Style Availability

If your desired exchange item is out of stock, we can offer:

Same style in different color
Alternative item of equal value
Store credit for future purchases
Full refund (treated as a return)

Cancellations

You may cancel your order within 24 hours of placement free of charge. If your order has already been shipped, please follow the return process upon receipt.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Clothing Quality Issues

Please contact us immediately if you receive clothing with the following issues:

Manufacturing defects (loose seams, missing buttons, fabric flaws)
Size discrepancies (actual size differs significantly from listed measurements)
Color discrepancies (significant difference from product photos)
Missing parts (belts, accessories, or accompanying items not included)

Non-Returnable / Non-Exchangeable Items

The following types of clothing items cannot be returned or exchanged:

Intimate Apparel

Item Type	Description
Underwear/Briefs	Not returnable/exchangeable after opening due to hygiene reasons
Socks/Hosiery	Not returnable/exchangeable after opening due to hygiene reasons
Swimwear	Not returnable/exchangeable after hygiene sticker is removed
Undershirts/Leggings	Not returnable/exchangeable after opening due to hygiene reasons

Customized Clothing

Item Type	Description
Personalized clothing	Such as embroidered names, custom prints, DIY customization
Custom-sized garments	Clothing produced based on customer-provided measurements
Altered clothing	Clothing that has been cut or modified

Special Material/Craftsmanship Clothing

Item Type	Description
Specially processed clothing	Such as pre-washed, distressed, ripped, or sanded finishes
Customized denim	With custom color treatment, splatter paint, hand-painted designs
Custom fur/Faux fur	Faux fur items with personalized treatment

Other Non-Returnable Items

Item Type	Description
Lingerie	Special style underwear and similar items
Costume/Party wear	One-time use clothing for events and parties
Pre-owned clothing	Items clearly marked as second-hand/Vintage
Clearance items	Items marked as "Final Sale," "Clearance," or "Store Closing"
Accessories	Belts, scarves, hats, socks, etc. (some may be eligible for return/exchange)
Gift cards	Store credit cards, shopping gift cards

Frequently Asked Questions

Q: Why can't intimate apparel be returned or exchanged? A: To ensure the health and hygiene of every customer, intimate apparel (such as underwear, socks, swimwear, etc.) cannot be returned or exchanged once opened or worn.

Q: Can I exchange if the size doesn't fit? A: Yes, as long as the item is in its original condition (unworn, unwashed, tags intact), you may request an exchange within 30 days.

Q: Can I return or exchange if the item has defects when received? A: Absolutely. If the item has manufacturing defects or shipping damage, please contact us within 3 business days. We will cover all return/exchange shipping costs.

Lost Packages

Once an order has been shipped and handed over to the carrier, we are no longer able to directly control the shipping process.

If your package is delayed or appears lost in transit:

First, contact the shipping carrier for updates
If unresolved, email us at info@optionsdesigns.com
We will assist in investigating the matter with the carrier

Note: For lost or delayed packages caused by the carrier, resolution (replacement or refund) may only be provided after a completed investigation.